Great Job!
Let's take a look at Welcome Team roles:
Greeter
•Greet each guest appropriately.
•Use the 10-4 rule. When a guest is 10 feet away, make eye contact and smile. When they are four feet away, greet them verbally.
•Help guests know that we are waiting for them by standing outside and opening the door for each individual.
•Greet each guest with a verbal greeting. Use a phrase like:
•“Welcome to Northview!”
•“We’re so glad you’re here!”
•Help control the climate inside by keeping the door closed when possible.
•Be on the lookout for first-time guests. New guests may:
•Look lost or confused.
•Be holding a newcomer's gift bag.
•Assist new guests by familiarizing them with our building.
•Instead of pointing, always walk with guests to their location.
•After service, send guests off enthusiastically. Thank them for starting their week with us. Use phrases like:
•“See you next week!”
•“Thanks for joining us this morning!”
•Stay focused on guests while serving.
•Refrain from using your phone.
•Use the 10-4 rule. When a guest is 10 feet away, make eye contact and smile. When they are four feet away, greet them verbally.
•Help guests know that we are waiting for them by standing outside and opening the door for each individual.
•Greet each guest with a verbal greeting. Use a phrase like:
•“Welcome to Northview!”
•“We’re so glad you’re here!”
•Help control the climate inside by keeping the door closed when possible.
•Be on the lookout for first-time guests. New guests may:
•Look lost or confused.
•Be holding a newcomer's gift bag.
•Assist new guests by familiarizing them with our building.
•Instead of pointing, always walk with guests to their location.
•After service, send guests off enthusiastically. Thank them for starting their week with us. Use phrases like:
•“See you next week!”
•“Thanks for joining us this morning!”
•Stay focused on guests while serving.
•Refrain from using your phone.
Hospitality Team
•Remain focused on guests while serving.
•Stay ahead of the demand.
•Be familiar with the coffee and tea brewing equipment.
•Brew fresh coffee as needed throughout the service.
•Maintain a clean kitchen area.
•Maintain excellence in the hospitality area by wiping down all surfaces, sweeping, and emptying trash as needed.
•Take every opportunity to step out from behind the counter.
•Be familiar with the kitchen layout and the inventory of supplies.
•Be mindful of traffic in the lobby and don’t be in a hurry. This will help avoid spills.
•Ensure that all drinks and supplies are restocked for the
next service.
•Set the next team up for success by wiping down all surfaces, sweeping, and emptying trash.
•After service, send guests off enthusiastically. Thank them for starting their week with us. Use phrases like:
•“See you next week!”
•“Thanks for joining us this morning!”
•Stay focused on guests while serving.
•Refrain from using your phone.
•Stay ahead of the demand.
•Be familiar with the coffee and tea brewing equipment.
•Brew fresh coffee as needed throughout the service.
•Maintain a clean kitchen area.
•Maintain excellence in the hospitality area by wiping down all surfaces, sweeping, and emptying trash as needed.
•Take every opportunity to step out from behind the counter.
•Be familiar with the kitchen layout and the inventory of supplies.
•Be mindful of traffic in the lobby and don’t be in a hurry. This will help avoid spills.
•Ensure that all drinks and supplies are restocked for the
next service.
•Set the next team up for success by wiping down all surfaces, sweeping, and emptying trash.
•After service, send guests off enthusiastically. Thank them for starting their week with us. Use phrases like:
•“See you next week!”
•“Thanks for joining us this morning!”
•Stay focused on guests while serving.
•Refrain from using your phone.
Info Team
•Initiate conversations with guests by greeting them appropriately. Use phrases like:
•“How long have you been coming to Northview?”
•“Is there anything we can help you find?”
•Be on the lookout for first-time guests. New guests may:
•Look lost or confused.
•Be overdressed.
•Be aware of events and growth opportunities happening at Northview. Be familiar with the following tools:
•Northviewutah.com
•The Northview Church app
•Ongoing and upcoming connect groups
Helpful Tip: Saying “I don’t know” isn’t a sign of weakness. It’s a sign of discernment. When a guest asks a question you haven’t been given the answer to or that might be better addressed by a staff person, it’s okay to say, “I don’t know.” Let the guest know that you want to provide them with the most accurate information, so connect them with an available staff member or obtain their contact information and pass it on to a staff member.
•Stay focused on guests while serving.
•Refrain from using your phone.
•“How long have you been coming to Northview?”
•“Is there anything we can help you find?”
•Be on the lookout for first-time guests. New guests may:
•Look lost or confused.
•Be overdressed.
•Be aware of events and growth opportunities happening at Northview. Be familiar with the following tools:
•Northviewutah.com
•The Northview Church app
•Ongoing and upcoming connect groups
Helpful Tip: Saying “I don’t know” isn’t a sign of weakness. It’s a sign of discernment. When a guest asks a question you haven’t been given the answer to or that might be better addressed by a staff person, it’s okay to say, “I don’t know.” Let the guest know that you want to provide them with the most accurate information, so connect them with an available staff member or obtain their contact information and pass it on to a staff member.
•Stay focused on guests while serving.
•Refrain from using your phone.
Parking Team
•Wear the provided Parking Team vest to ensure you are highly visible in the parking lot.
•Use the two-way radios to communicate with the entire Parking Team.
•Recognize guests who require handicap parking or cars that are full. This will allow the team to better meet their needs.
•Continue serving until traffic in the parking lot clears.
•Smile and wave to each car that passes or turns into the parking lot. Have fun!
•Make your interaction with each car specific to the people inside.
•Use Northview signage to create energy and invite people to join us.
•Remember you represent Northview. Don’t detract or distract others from our mission to lead people to become fully devoted followers of Christ.
•Position yourself so you can be easily seen by guests as they enter the parking lot or row of spots you are tending.
•People are friendlier than signs and cones. Smile and wave as you direct traffic.
•Use traffic wands and large gestures to give clear direction to guests
entering the parking lot.
•Direct guests to open areas of the lot or a specific spot if necessary.
•Make sure to read your guest and direct them appropriately.
•Stay focused on guests while serving.
•Refrain from using your phone.
•Use the two-way radios to communicate with the entire Parking Team.
•Recognize guests who require handicap parking or cars that are full. This will allow the team to better meet their needs.
•Continue serving until traffic in the parking lot clears.
•Smile and wave to each car that passes or turns into the parking lot. Have fun!
•Make your interaction with each car specific to the people inside.
•Use Northview signage to create energy and invite people to join us.
•Remember you represent Northview. Don’t detract or distract others from our mission to lead people to become fully devoted followers of Christ.
•Position yourself so you can be easily seen by guests as they enter the parking lot or row of spots you are tending.
•People are friendlier than signs and cones. Smile and wave as you direct traffic.
•Use traffic wands and large gestures to give clear direction to guests
entering the parking lot.
•Direct guests to open areas of the lot or a specific spot if necessary.
•Make sure to read your guest and direct them appropriately.
•Stay focused on guests while serving.
•Refrain from using your phone.
Usher
•Greet guests as they enter the sanctuary and escort them to a seat.
•Greet guests with a verbal greeting. Use phrases like:
•“Come on in! Sit as close as you like.”
•“Can I help you find a seat?”
•“Would you mind sliding in as you take your seat to make room for others to join us?”
•Be familiar with the plan for adding seats.
•Know your role during communion Sundays.
•As open seats become less obvious, ask guests how many seats they need and direct them to available seating. Use phrases like:
•“How many people do you have with you today?”
•Set the next team up for success by resetting seats and seatbacks, cleaning up spills, and emptying trash.
•Send guests off enthusiastically. Thank them for starting their week with us. Use phrases like:
•“See you next week!”
•“Thanks for joining us today!”
•Stay focused on guests while serving.
•Refrain from using your phone.
•Greet guests with a verbal greeting. Use phrases like:
•“Come on in! Sit as close as you like.”
•“Can I help you find a seat?”
•“Would you mind sliding in as you take your seat to make room for others to join us?”
•Be familiar with the plan for adding seats.
•Know your role during communion Sundays.
•As open seats become less obvious, ask guests how many seats they need and direct them to available seating. Use phrases like:
•“How many people do you have with you today?”
•Set the next team up for success by resetting seats and seatbacks, cleaning up spills, and emptying trash.
•Send guests off enthusiastically. Thank them for starting their week with us. Use phrases like:
•“See you next week!”
•“Thanks for joining us today!”
•Stay focused on guests while serving.
•Refrain from using your phone.